FAQ

  • I'm looking for a positive reinforcement trainer, would this be a good match?

    Etsu & Me is a relationship based balanced trainer that uses all kinds of tools including, but not limited to, food, toys, crate, slip leash, prong, e-collar. If you are only comfortable with positive only, I recommend working with another trainer.

  • How can I register?

    Registration is currently closed. However, if you are interested in training , the best way to move forward would be to submit your email in the email list to get notified when registration opens.

  • I would like to start training with you. When will you be accepting new clients?

    To maintain quality training, I only accept limited slots each month. When things open up, I first contact those that have already had a consultation and have been on the waiting list. Waiting list generally runs 3-6 months. Please first submit your name to get notified when registration opens up so we can get you set up and ready to go.

  • Something came up at the last minute and I need to cancel my session. How do I go about that?

    When you scheduled your session, a confirmation email should have been sent out. Please reschedule your session, instead of canceling, no later than 72 hours prior to your session. Since there are no refunds, rescheduling allows you to move your session another day without having to go through the payment portal.

    If a session cannot be rescheduled 72hrs prior, and you are unable to make it, the session is forfeited.

  • I paid for my sessions already, but decided I don’t need them anymore. Can I get a refund?

    Etsu & Me does their best to communicate how important commitment and consistency is to your dog’s success. The minimum required commitment and the possibility of training going longer are also communicated ahead of time. Both parties agree to this prior to scheduling. Because of this, there are no refunds. I recommend that you commit to the remaining scheduled and paid sessions to make the most of it, and just let me know ahead of time that it will be your last set of sessions.

  • I was referred by one of your clients and sent an instagram dm, but haven’t heard back. When can I expect a response?

    If you are interested in training with Etsu & Me, the best way to get started is to submit your email to get notified for registration. If you still have a question, please email so we can better assist you.

  • Can I dm or text you my questions?

    Email is always the preferred method for all prospective or current clients. Please refrain from using instagram dm’s or texts unless it’s urgent and the same day as your scheduled appointment.

  • Can I transfer my virtual and in person credits to my Board and Train?

    No. During the evaluation, the recommended length of the B&T takes into consideration the virtual or in person training sessions already scheduled or will be scheduled. Therefore, virtual or in person sessions cannot be credited to B&T as B&T length depends on the work that owners will be doing between the evaluation and the drop-off date for B&T.